Where there’s a Will (WTAW) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information. This Privacy Statement below describes our policies and procedures on the collection, holding, use and disclosure of your personal information.
What is personal information?
When used in this Statement, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How might WTAW collect your personal information?
WTAW may collect your personal information if you:
- deal with us directly over the phone;
- have contact with us in person;
- participate in public or closed surveys, questionnaires or conference events;
- register for face-to-face or digital events (such as webinars);
- interact with us online, including through our websites, email, webchats, mobile applications and social media channels (such as Facebook, YouTube, Instagram or LinkedIn – these social media channels will also handle your personal information for their own purposes and have their own privacy policies);
This collection may be required to allow you to:
- join our websites as a registered user;
- Interact with our services
- make a donation;
- receive information from us including alerts via email or SMS communications;
- apply to hold a fundraising event;
- register to use forums;
- register as a WTAW user
- register as a volunteer;
- access our services,
- receive information about or become involved in our programs, campaigns or other initiatives;
- use our mobile applications; and
- work and/or volunteer with us.
Collecting personal information through our websites:
Our websites may use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Our websites and mobile applications may also use the following Google Analytics Advertising Features:
- Remarketing and Impression Reporting;
- Demographics and Interest Reporting.; and
- Government (Commonwealth, State, Territory and Department) reporting.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage in order to improve our services, programs, content and resources.
We may also use Site Improve to identify audience habits and behaviours so that content and User Experience-related issues can be resolved, enhancing the overall website experience for users.
What personal information might we collect?
We may collect the personal information which you provide to us. This may include your name, address, age or date of birth, telephone number, organisation, service or educational institution details, email address, communication preferences, professional learning. If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.
We may also request:
- your preferences for receiving further information about our programs, campaigns or activities;
- additional types of personal information such as title, department name, company information or marketing spend; and
- demographic information and unique identifiers in order to provide you with a more personalised experience or to verify your passwords.
The choice of how much information you provide to us is yours, but if you want to register as a member of, or have a user account on our websites, order printed or download digital resources, make a purchase and/or donation, or otherwise participate in services, programs and/or events, we require certain information from you in order to provide those services.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us by telephone with a general question we will not ask for your full name unless we need it to answer your question.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
How does WTAW use your personal information?
The personal information you provide to us may be used by us for the following purposes:
- to allow you to obtain access to the interactive elements of our websites (including the online forums, our campaign websites and other voluntary services);
- to provide you with the information, resources or merchandise you have requested;
- to involve you in programs, campaigns, research, activities or other initiatives undertaken by WTAW
- for the marketing and research purposes of WTAW, its contractors or service providers;
- for internal administrative purposes;
- respond to ‘Contact Us’ enquiries, general website feedback or assistance, or media enquiries;
- to update our records and keep your contact details up to date;
- for research, advice and information, including for bench-marking purposes;
- to send you emails about our programs, campaigns or activities if you have agreed to receive our emails (you will be provided with an opportunity in each email to decline to receive any further emails from us by unsubscribing – if you are a registered member of our websites, you can also edit your communication preferences via your member account);
- in the case of marketing automation, to improve the emails that are sent to you and to improve the personalisation, services, programs, content and resources that are offered to you;
- to enable like-minded organisations to contact you with information that may be of interest to you (if you have consented to this);
- to assess any application from you to work with us; and
- if you lodge a complaint or query with us, to process and respond to your complaint or query.
Other than for the purposes described above, we will not use your personal information without your prior consent.
Security of your personal information:
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or suppress your personal information.
Disclosure of personal information:
Personal information will only be disclosed to third parties in accordance with this Privacy Statement. Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:
- our service providers that host our website servers;
- our delivery partners;
- marketing service providers;
- professional advisors (such as accountants, auditors and lawyers); and
We may also disclose your personal information if:
- you have consented to the disclosure;
- where disclosure is necessary to prevent injury to life or health; or
- it is required or authorised by or under an Australian law or a court/tribunal order.
We do not directly disclose personal information to recipients located overseas.
Accessing and correcting your personal information:
You may request access to your personal information collected by us and ask that we correct that personal information. You can ask for access or correction.
Notifiable Data Breaches Scheme:
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Changes to this Privacy Statement may change from time to time. Any updated versions of this Privacy Statement will be posted on our websites and will be effective from the date of posting.
This Statement was last updated in January 2023. Meanings All words retain their usual meanings. References to “Where there’s a Will”, “WTAW” "we", "us" and "our" are references to Upper Hunter Where there’s a Will Pty Ltd, ACN 613 051 148.